Customer Satisfaction

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User Information
*Full Name
*Company Name:
*Contact Name:
Province: Ontario Region Only
*Postal Code:  
*Telephone Number:
*Fax Number:
*E-Mail Address:

User Information
Project No:   
Invoice No:   

Survey Questions
Are you a first time customer with Firepoint?  Yes      No
How did you learn about Firepoint?  Newsletters      Magazine      Website      TradeShow    
 Fire Service      Colleagues      Other
Why did you decide to contract Firepoint to complete your service and/or project?  Price      Reputation      Recomendation      Quality      Expertise
What product and/or services did Firepoint provide your organization?  Floor Plan Drawings      Fire Drill Training      Fire Extinguisher Seminars    
 Annual Inspection      Monthly Audits      Floor Warden Training      Fire Safety Plan
Based on your budget expenditure, how did Firepoint's price compare to other competitors proposals?  Higher      Same      Lower
What did you like most about the service Firepoint provided to you?  Professionalism      Quality      Knowledge    
 Overall Performance      Communications
Did Firepoint‘s personnel have the ability to understand your project needs?  Yes      No      Undecided
Was your product and/or service delivered as promised by Firepoint?  Yes      No      Undecided
Are you completely satisfied with your product and/or service provided?  Yes      No      Undecided
Would you contract us again for future projects based on our performance?  Yes      No      Undecided
Would you refer Firepoint to others requiring our product and/or services?  Yes      No      Undecided
Would you like our management to contact you regarding this survey?  Yes      No
May we publish your survey responses, comments and/or suggestions?  Yes      No

Additional Comments
We appreciate you taking the time to complete this survey, if you have any further comments and suggestions please mark them below. Your input is of value to us and will be reviewed by our management personnel to improve our services.
Additional Comments:

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27-180 Wilkinson Road, Brampton, ON, L6T 4W8
Phone: 905-874-9400
Fax: 905-874-9479